PRIVACY POLICY

Last Updated: 17/05/2025

This Privacy Policy explains how Puptomisation collects, uses, and shares your personal information when you visit our website www.puptomisation.com and when you place an order for our custom pet portrait services.

1. Who We Are

Puptomisation is the data controller responsible for your personal information collected through this website. Our email address for privacy inquiries is info@puptomisation.com.

2. Information We Collect

We collect the following types of personal information from you:

Information You Provide Directly:
- Contact Information: Your name, email address, postal address, and telephone number when you place an order, create an account, or contact us.
- Order Information: Details of the products you order, including the style of Puptomisation and any specific instructions you provide.
- Uploaded Images: The photographs of your pet that you upload for us to create your custom portrait.
- Payment Information: Although payment processing is typically handled by secure third-party providers (e.g., Wix Payments, PayPal), we may receive confirmation of your payment and transaction details. We do not directly store your full payment card details.
- Communications: Records of any correspondence between us, including emails and contact form submissions.
- Marketing Preferences: Your preferences for receiving marketing communications from us.
- Account Information: Your username and password for your account on our website.
Information We Collect Automatically:
- Website Usage Data: Information about how you use our website, such as the pages you visit, the links you click, the duration of your visit, and your browsing activity. This is often collected through cookies and similar tracking technologies.
- Technical Information: Your IP address, browser type, operating system, device information, and referring website address.

3. How We Use Your Information

We use your personal information for the following purposes:

To Process Your Orders: To fulfil your orders for Puptomisations, including creating the artwork, arranging printing and shipping, and communicating with you about your order.
To Provide Customer Support: To respond to your inquiries, requests, and provide assistance.
To Manage Your Account: To set up and manage your account on our website.
To Improve Our Website and Services: To analyse website usage and trends, and to make improvements to our website, products, and services.
To Personalise Your Experience: To tailor our website content and recommendations to your interests.
To Send Marketing Communications (with your consent): To send you promotional emails and updates about our products, special offers, and news (where you have opted in to receive such communications). You can unsubscribe from these communications at any time.
To Detect and Prevent Fraud: To protect our business and customers from fraudulent activities.
To Comply with Legal Obligations: To comply with applicable laws and regulations.
Promotional Use of Artwork (with your consent or as outlined in our Terms and Conditions): To showcase examples of our Puptomisations on our website and social media channels for promotional purposes.

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

Service Providers: Third-party companies that provide services on our behalf, such as payment processors, printing and shipping providers, website hosting and analytics providers, and email marketing services. These providers are contractually obligated to protect your information and only use it for the purposes we specify.
Our Artists: We will share the pet photographs you upload with our artists to create your custom portrait.
Social Media Platforms (with your consent or as outlined in our Terms and Conditions): If we showcase your Puptomisation on our social media channels.
Legal Authorities: We may disclose your personal information if required to do so by law or in response to a valid legal request.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity.

5. Your Rights

Under the UK GDPR, you have certain rights regarding your personal information, including:

The Right to Access: You have the right to request a copy of the personal information we hold about you.
The Right to Rectification: You have the right to ask us to correct any inaccurate or incomplete personal information we hold about you.
The Right to Erasure ("Right to be Forgotten"): In certain circumstances, you have the right to ask us to delete your personal information.
The Right to Restriction of Processing: In certain circumstances, you have the right to ask us to restrict the processing of your personal information.
The Right to Data Portability: You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
The Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
Rights in Relation to Automated Decision-Making and Profiling: You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects concerning you or similarly significantly affect you.

To exercise any of these rights, please contact us at info@puptomisation.copm. We may need to verify your identity before fulfilling your request.

6. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to process your orders, provide customer support, comply with legal obligations, and resolve disputes. The retention period may vary depending on the type of information and the purpose of processing. Artwork files and associated data may be retained for archival and promotional purposes (unless you object).

7. Security of Your Information

We take reasonable measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure.

8. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing behaviour. You can manage your cookie preferences through your browser settings. For more information about the cookies we use, please see our Cookie Policy.

9. Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the content or privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

10. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

info@puptomisation.com